Job: Activation Specialist

Are you a passionate individual ready to push boundaries and make a lasting impact at every step? Our client is looking for an Activation Specialist with energy, creativity, and a growth-oriented mindset to elevate the user experience and take our product activations to the next level.

What Will You Do in This Role?

As part of our team, you will play a key role in ensuring every user feels supported and motivated from the very first interaction. Your main responsibilities will include:

• Guide users through the product activation process: Provide direct, fast, and efficient support, ensuring users have a memorable experience from the very beginning.
• Design user-centered experiences: Develop strategies that strengthen relationships with our customers, addressing their needs and reinforcing our commitment to excellence.
• Collaborate with the marketing team: Work on process optimization by proposing improvements based on analysis and innovative ideas that drive user activation.
• Participate in strategic projects: Be part of dynamic and exciting initiatives that will allow you to explore new areas of marketing and engagement, fostering your learning and professional growth.

Job Requirements: Activation Specialist

Key Skills and Competencies

1. Effective Communication:
   • Excellent verbal and written communication skills.
   • Ability to connect with and build trust among users from diverse profiles.
   • Empathy and a strong focus on customer experience.
2. Creativity and Innovation:
   • Disruptive thinking to propose original solutions and ideas.
   • Ability to design strategies that create emotional connections with users.
3. Proactivity and Adaptability:
   • A problem-solving attitude to anticipate issues and find solutions.
   • Flexibility to manage multiple tasks and quickly adapt to changes.
4. Results Orientation:
   • Focus on objectives and key performance metrics.
   • Ability to prioritize tasks and work under pressure.
5. Intermediate or higher level of English.

Academic and Technical Requirements

• No prior experience is required, but the following are desirable:
  • Participation in projects related to customer service, marketing, user activation, or similar fields.
  • Personal or academic initiatives that demonstrate leadership, creativity, or project management.
• Ongoing or completed studies in fields such as Marketing, Communication, Administration, Psychology, or related areas (desirable but not mandatory).

Tools and Knowledge (Non-Mandatory but Preferred):

• Familiarity with digital tools for CRM, data analysis, or user management.
• Basic knowledge of digital marketing or user experience (UX).