Job: Customer Success Associate

Customer Success, CPG

Remote

Full Time

Non Technical Role

Apply for this job - or - Join our talent network

Description

Our client is looking for a proactive and detail-oriented Customer Success Associate to play a key operational role in supporting the success of their CPG clients. This is a field-based position where you will be responsible for providing onboarding to sales representatives, tracking performance metrics, and offering ongoing support to various stakeholders.

In this role, you will work closely with sales representatives, distribution center managers, and country sales managers to ensure they fully understand and are utilizing our clients’s products. You’ll be responsible for tracking and reporting key performance indicators (KPIs) to monitor the success of each sales route and providing the necessary follow-up and support to ensure their clients’ goals are met.

Responsibilities:

Onboarding & Training: Lead the onboarding process for sales representatives, ensuring they understand and can effectively use our client’s products.
KPI Tracking: Monitor and track key performance indicators (KPIs) daily, specifically focusing on conversion rates for each sales route.
Field Support: Provide ongoing follow-up and operational support to distribution center managers, CPG sales representatives, and country sales managers to ensure smooth implementation and usage of the platform.
Data Reporting: Regularly update internal teams on performance metrics, providing insights and recommendations for improvement.
Customer Advocacy: Act as a key point of contact for operational issues in the field, ensuring customer needs and feedback are relayed to the internal teams for continuous improvement.
Process Improvement: Identify and suggest improvements to onboarding, support, and tracking processes to better meet the needs of the field teams and enhance their productivity.

Requirements

2+ years of experience in any position within the CPG industry.
Bilingual (English/Spanish): Fluent in both languages and comfortable working with diverse teams.
Hands-On & Detail-Oriented: Capable of managing day-to-day operations while contributing to process improvements.
Ambitious & Eager to Learn: Excited about taking on new challenges and growing in a fast-paced environment.
Strong Relationship Builder: Able to build trust and collaborate effectively with sales teams, managers, and other stakeholders.
Problem Solver: Quick thinker who can resolve operational challenges in the field, while maintaining calm under pressure.