Job: Enterprise Account Manager

Description

Our client is seeking a seasoned and strategic Enterprise Account Manager to join their growing team. In this role, you will be responsible for maintaining and deepening relationships with their largest enterprise clients, managing 6 to 7 figure contracts, and ensuring that their solutions continue to meet and exceed client expectations. Reporting directly to the CLO and working closely with the COO, you will be the primary point of contact for their key accounts, working closely with them to understand their needs, drive product adoption, and identify opportunities for expansion.

Responsibilities 

• Client Relationship Management: Serve as the primary point of contact for our client’s largest enterprise clients, building and maintaining strong long-term relationships at all levels of the client organization.
• Contract Management: Oversee the management of 6 to 7 figure contracts, ensuring that all contractual obligations are met and proactively addressing any issues that arise.
• Understand Client Needs: Work closely with clients to understand their business goals, challenges, and needs. Ensure that our client’s solutions align with and support their strategic objectives.
• Drive Product Adoption: Partner with clients to drive the adoption and utilization of our client’s products and services. Provide guidance and support to maximize the value clients derive from their solutions.
• Identify Expansion Opportunities: Identify and pursue opportunities for upselling and cross-selling within your key accounts. Work with the Sales team to develop proposals and close new business within existing accounts.
• Strategic Planning: Develop and execute account plans that outline key objectives, strategies, and actions to achieve client success and grow the relationship.
• Performance Tracking: Monitor and report on the performance of key accounts, including usage, satisfaction, and financial metrics. Provide regular updates to the COO and other senior leaders.
• Issue Resolution: Act as an escalation point for any issues or challenges that arise within your accounts. Collaborate with internal teams to resolve issues promptly and effectively.
• Cross-Functional Collaboration: Work closely with the Product, Customer Success, and Technical teams to ensure that client feedback is incorporated into product development and that clients receive the highest level of service.
• Market Insights: Stay informed about industry trends, client developments, and competitive offerings. Use this knowledge to provide insights and recommendations to clients and internal teams.

Requirements

• 5+ years of experience in account management, client success, or a related field with a focus on managing large enterprise accounts.
• Proven track record of managing 6 to 7 figure contracts and achieving growth targets within key accounts.
• Dominates CRM & Customer Success tools like Hubspot, Salesforce, or Zendesk.
• Strong understanding of SaaS business models and the ability to align solutions with client business objectives.
• Excellent communication and interpersonal skills with the ability to build relationships and influence stakeholders at all levels.
• Strategic thinker with strong problem-solving skills and the ability to navigate complex client organizations.
• Experience in contract negotiation and management with a keen eye for detail and a commitment to delivering value to clients.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Bachelor’s degree in Business, Marketing, or a related field; MBA or other advanced degrees are a plus.
• Bilingual in Spanish and English with strong communication skills in both languages is a plus.